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The ‘dark side’ of behavioural science

How do you think consumers view behavioural science in marketing?

We’re huge fans of using behavioural science in marketing, but like all powerful tools it needs to be wielded wisely. Are some brands at risk of alienating rather than influencing audiences?

Think those websites that try 7 different tactics to manipulate you into not cancelling your subscription, or the travel company that always seems to have a ‘rare’ last-minute cancellation ready to be snapped up. And as more marketers use these tactics, consumers are getting wiser to them, which begs the question…

How do you think consumers view behavioural science in marketing?

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